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Terms Conditions That Govern Your Account

These terms set out the rules between you and alienbet77 when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby — available where local law permits.

Account eligibilityDeposit & withdrawal rulesWallet usage termsAccount suspension policyGoverning jurisdiction

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TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction processed through your Touch 'n Go eWallet, Boost, or GrabPay wallet, our support team handles account and policy queries directly. Players in Subang Jaya and across Malaysia can reach us through the channels below — have your account ID ready to speed things up.

What These Terms Cover and How They Apply

alienbet77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account with alienbet77, you confirm that you have read, understood, and agreed to these terms in full. Access to the platform depends on your local law — it is your responsibility to check whether online gaming is permitted in your jurisdiction before proceeding.

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We reserve the right to update these terms at any time; continued use of your account after a change is posted constitutes acceptance. Your account is personal and non-transferable. Sharing login credentials or operating multiple accounts is a breach of these terms and may result in
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account suspension. All deposits processed through Touch 'n Go eWallet, Boost, and GrabPay are subject to the transaction limits and verification steps shown at the point of deposit. Withdrawals follow the same wallet rails and require identity verification before funds are released. We may request supporting
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documents — such as a copy of your MyKad or a screenshot of your e-wallet transaction history — to complete that verification. Any funds linked to a breach of these terms may be withheld pending review. These terms are governed by the laws of the applicable
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jurisdiction and do not override any mandatory local consumer protections that apply to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data is stored securely and used only to operate your account, process wallet transactions, and meet any verification obligations required under applicable law. We do not sell your personal information to third parties. You have the right to request a copy of the data we hold on you, ask for corrections, or request account closure — all through the support channels listed on this page.

Data Retention

We keep account and transaction records for as long as required by applicable law. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Requesting Changes

To update your registered details — including the e-wallet number linked to your account — submit a request via live chat or email with a copy of your MyKad for verification.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account eligibility, wallet rules, data rights, and what happens if something goes wrong.

Account access depends on your local law. You must confirm that online gaming is permitted in your jurisdiction before registering. We do not accept accounts from regions where it is prohibited.

No. Each person may hold only one account. Duplicate accounts breach these terms and may result in both accounts being suspended and any pending withdrawals being held for review.

Contact our support team via live chat with your account ID and the e-wallet transaction reference. We will investigate and respond within the timeframe stated in our dispute policy.

Send a data access request to our support email from your registered address. We will provide a summary of the account and transaction data we hold, in line with applicable law.

We may update these terms at any time. Changes are posted on this page with a revised date. Continuing to use your account after a change is posted means you accept the updated terms.

Submit a closure request through live chat or email. Any verified balance in your account wallet will be returned to your linked GrabPay, Boost, or Touch 'n Go eWallet after identity checks are complete.

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